HygienicHospitality
As a managing agent to a portfolio of Resorts and Lodges, both locally and internationally, maintaining the highest standards of cleanliness and sanitation has always been a priority for Vacation Recreational Services. We believe that it is our responsibility to provide our guests and staff members with an environment that is safe, where their health and safety always comes first.
HygienicHospitality has been established to ensure the effective management of the protocols implemented across our portfolio of Resorts and Lodges. Our dedicated team has been working diligently during this time to ensure that the government-enforced regulations, as well as our own COVID-19 safety protocols, are adhered to and that stringent health and safety protocols remain in effect to ensure a safe holiday environment for all.
Guests are required to wear a mask, which covers the nose and mouth. Accordingly, guests who fail to adhere to this regulation will not be permitted to enter the Resort premises.
Security will, upon arrival, measure the temperature of each and every individual occupying the vehicle. Should any occupant’s temperature measure above 37.8°C, the vehicle will not be permitted to enter the premises.
A distance of 1.5 metres from others must be adhered to at all times.
Guests are required to disinfect their hands upon arrival, and to maintain hand hygiene throughout their stay.
Guests are required to complete up-to-date and accurate documentation with regards to their health and travel history at check-in.
In preparation of your arrival, Housekeeping will ensure that the Unit is thoroughly cleaned. Once all hygiene protocols have been observed the Unit will be ‘sealed’. Guests will see the official HygienicHospitality seal to indicate that the Unit has indeed been cleaned and sanitised, and that no other person has entered the Unit post-cleaning.
Housekeeping will be kept to a minimum throughout your stay to ensure social-distancing is upheld. Please be in touch with the Reception desk for any Resort-specific housekeeping information or additional arrangements.
Sanitiser is made available in each Unit, for guests' use. Kindly sanitise upon returning to your Unit after each outing.
Hand sanitiser, touchless where possible, will be made available at all high-traffic points.
Guests are required, at all times, to wear a mask whilst making use of public spaces.
Social distancing parameters need to be adhered to.
Entry doors may be left open to minimise surface touching. Guests are advised to keep touch points to a minimum while in public spaces.
Resort common areas and activities or facilities may remain restricted in capacity, at this time. Kindly be in touch with the relevant Resort for further information.
Game drives
Spa
Swimming pools
Restaurants
Convenience shops
Games rooms
Jumping pillow and multi courts
Please note: access will be limited access to allow for adequate social distancing parameters.
Kindly be aware that Government Regulations surrounding the South African lockdown and COVID-19 are continuously being amended and updated. These facilities and activities are subject to change and may need to be reviewed on occasion per Resort. Please contact the respective Resort for confirmation.
As we navigate through these unprecedented times, rest assured that we remain committed to providing you with a safe and comfortable holiday stay for everlasting holiday memories. Thank you for your on-going support, and for choosing our Resorts as your preferred holiday destination.
LE FERA SHOPS – FOR THOSE OOPS-I-FORGOT-ITEMS AND SWEET INDULGENCES
In a recent survey, we asked guests about their stay at our VRS-Managed Resorts, and they had this to say:
